Purcell Trench manufacturing company
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Shipping/Returns page
We charge a flat shipping fee per order for customers in North America - no matter how much or how little you order or where you live in North America. Right now that fee is $5 per order.
I prefer sending products through the postal system via the best method. In the USA, that is generally Priority Mail. I follow the advice of postal personnel and use something other than Priority if they suggest it is better or as good for the price.
I will ship via UPS, Federal Express or other carrier if requested by the buyer and available here. If you wish, we will send expedited delivery. For expedited service, we charge the customer the shipping cost billed by the carrier. Our shop is in a rural area, “Next Day” delivery may mean two or more days.
Orders from areas outside North America are welcome. Payment may be in any currency. The standard will be the exchange rate on product shipment date. The customer is responsible for insurance, tariffs, duties, taxes and so on. We welcome recommendations from the customer. We have customers in numerous countries and have had very few delivery problems.
I do not normally insure products. If you wish insurance, please request it and we will bill you at cost.
Any product purchased from Purcell Trench mfg. may be returned for a full refund of the purchase price, provided the product is returned in new condition within a reasonable time period. The buyer is expected to pay return shipping.
We don't guarantee our products against abuse, but if you ever feel our products have failed to provide good service, feel free to return with a note expressing your concerns. We have had one grill bag returned with a defective seam, two Travelers grills bent by retailers and one Guides Grill returned by a person who thought it was too light. We have never had a customer with an unresolved problem.
Don Tryon, January 2006